Last updated: March 2026

Privacy Policy

At Case Indulgence, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website or use our repair services.

By using our website or submitting your information through our forms, you agree to the terms outlined in this Privacy Policy.

We only collect information that is necessary to provide our services, respond to your enquiries, and improve your experience with our website and repair services.

What type of personal information do we collect?

When you contact us or use our services, we may collect certain personal information including your name, phone number, email address, and details about your device or repair request.

We may also collect information related to your interactions with our website such as browser type, device information, and pages visited. This information helps us improve our website performance and provide better service to our customers.

We do not collect sensitive personal information unless it is necessary to complete a repair service or respond to a specific request.

How do we collect your personal data?

We collect personal information in several ways when you interact with our website or services.

Information may be collected when you fill out a contact form, schedule a repair, subscribe to updates, or communicate with our support team.

We may also collect certain technical information automatically through cookies and analytics tools when you visit our website.

1. When you submit information through contact or repair request forms.
2. When you communicate with us via email, phone, or website forms.
3. When you browse our website and interact with our pages.
4. Through cookies or analytics tools used to improve website performance.

What are our legal bases for processing your data?

We collect and process your personal information only when it is necessary to provide our services or respond to your enquiries.

Your information may be used to schedule repair services, communicate service updates, provide customer support, and improve our website functionality.

In some cases, we may also process your information to comply with legal obligations or to protect our legitimate business interests.

We will never sell, rent, or share your personal information with third parties for marketing purposes without your consent.

Security

Case Indulgence takes reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

We use secure systems and industry-standard security practices to safeguard data collected through our website and services.

While we strive to ensure the security of your information, no method of transmission over the internet can be guaranteed to be completely secure. Therefore, we encourage users to take appropriate precautions when sharing information online.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact our support team.