Terms & Conditions
Last Updated: March 2026
Introduction
Welcome to Case Indulgence. By accessing or using our website and repair services, you agree to comply with and be bound by the following Terms and Conditions. These terms apply to all visitors, customers, and users of our services.
If you do not agree with any part of these terms, please do not use our website or services.
Repair Services
Case Indulgence provides repair services for smartphones, tablets, and related electronic devices. Our technicians aim to diagnose and repair devices efficiently using professional tools and quality replacement parts.
While we strive to provide the best possible service, certain repairs may require additional time depending on the complexity of the issue or availability of parts.
Service Estimates
All repair estimates provided by our technicians are based on initial inspection of the device. In some cases, additional issues may be discovered during the repair process.
If this occurs, we will contact you before proceeding with any additional work or charges.
Customer Responsibility
Customers are responsible for backing up all data stored on their devices before submitting them for repair.
Case Indulgence is not responsible for any loss of data including contacts, photos, videos, applications, or personal files during the repair process.
Warranty on Repairs
We may provide a limited warranty on certain repairs and replacement parts. The warranty period may vary depending on the type of repair performed.
The warranty does not cover:
Physical damage after repair
Water or liquid damage
Unauthorized repairs performed by other service providers
Damage caused by misuse or accidents
Limitation of Liability
Case Indulgence will not be liable for any indirect, incidental, or consequential damages resulting from the use of our repair services.
Our liability is limited to the cost of the repair service provided.
Intellectual Property
All content on this website, including text, images, graphics, and branding, is the property of Case Indulgence unless otherwise stated.
Unauthorized copying, reproduction, or distribution of website content is strictly prohibited.
Pricing and Payments
All service prices listed on the website or provided in-store are subject to change without prior notice.
Full payment is required upon completion of the repair service before the device is returned to the customer.
Device Collection
Customers are expected to collect their repaired devices within a reasonable timeframe after notification.
Case Indulgence is not responsible for devices left uncollected for an extended period.
Website Use
Users agree not to misuse this website for unlawful purposes, including attempts to gain unauthorized access, distribute malicious software, or disrupt website functionality.
Changes to Terms
Case Indulgence reserves the right to update or modify these Terms and Conditions at any time without prior notice.
Changes will be posted on this page with the updated revision date.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us.
Case Indulgence
Phone: +61 74926 3871
Email: info@caseindulgence.com.au
